Call us, we are open 24/7(+255) 782193210
MENU

Terms and Conditions of Kitano Tours and safari

These Terms and Conditions govern us Kitano Tours and Safari Company website, services, and products. By accessing or using our website and services, you agree to comply with these Terms. Please read these Terms carefully before using our services.

Acceptance of Terms

By Choosing Kitano Tours, you agree to be bound by these Terms and any additional terms and policies referenced herein. If you do not agree with these Terms, please do not use our services.

Changes to Terms

Kitano Tours reserves the right to update or change these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for updates or changes. Your continued use of our services after any modifications signifies your acceptance of the revised Terms.

Booking and Payments

To book a tour or service with Kitano Tours, you must provide accurate and complete information.

Payment for tours and services is due according to the terms specified on our website or as agreed upon in writing.

We accept various forms of payment, and all transactions are processed securely. Any additional fees, such as taxes or service charges, will be clearly communicated before payment.

Cancellation and Refund Policy

Cancellations done between

  • More than 60 Days before arrival: Full Credit Note issued for future travel.
  • 60 Days and 45 Days before arrival: 50% of the tour cost shall be charged.
  • 44 Days and 31 Days before arrival: 60% of the tour cost shall charged.
  • 10 Days and Arrival day: 100% of the tour cost shall be charged.

    There shall be no refunds for the below

  • Any travel time lost or any kind of substitution of services
  • Itineraries and travel programs amended after their departure.
  • Any arise of circumstances that shall be beyond the company’s control, and that shall require some alternative measures and arrangements with the sole purpose to ensure the further participation and completion of your tour.
  • Lack of show up by travelers at any accommodation property, activity or service or segment of the tour with no notice in prior.
  • Premature termination of your tour after commencement of the tour activities.

    Travel Insurance

    We highly recommend that you purchase comprehensive travel insurance to protect against unexpected events, including trip cancellations, medical emergencies, or other unforeseen circumstances.

    Privacy Policy

    Your choosing of Kitano Tours is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you agree to our Privacy Policy.

    Liability

    Kitano Tours will make every effort to provide a safe and enjoyable experience. However, we are not liable for personal injury, property damage, or any other loss that may occur during the course of your tour or service.

    We strongly recommend that you adhere to all safety guidelines and instructions provided by our tour guides and staff.

    Intellectual Property

    All content on the Kitano Tours website, including text, graphics, logos, images, and software, is the property of Kitano Tours and protected by copyright and intellectual property laws. You may not use, modify, or reproduce our content without our express written consent.